Disappointing Service - No Feedback
Despite being harassed on a daily basis by your Sales Consultants, I concluded an online application, uploaded all the required documentation and still no feedback regarding the loan application !?
Calls are not being answered, and tickets receive automated emails !!!
Kindly advise clients if you are unable to process the application successfully, so that other service providers can be contacted.
Helpful (0)
Replies (6)0
Replies (6)
Bayport Financial Services's replyOfficial
13 Aug 2019, 14:38Dear Nashika Krible,
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely Bayport Client Care
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely Bayport Client Care
Bayport Financial Services's reply13 Aug 2019, 14:38
Official
Dear Nashika Krible,
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely Bayport Client Care
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely Bayport Client Care
Bayport Financial Services's replyOfficial
13 Aug 2019, 15:09Dear Nashika Krible,
Please be advised that an email has been sent to yourself with regards to the matter.
Yours sincerely,Bayport Client Care
Please be advised that an email has been sent to yourself with regards to the matter.
Yours sincerely,Bayport Client Care
Bayport Financial Services's reply13 Aug 2019, 15:09
Official
Dear Nashika Krible,
Please be advised that an email has been sent to yourself with regards to the matter.
Yours sincerely,Bayport Client Care
Please be advised that an email has been sent to yourself with regards to the matter.
Yours sincerely,Bayport Client Care
's updateReviewer Update
13 Aug 2019, 15:18Bayport, an email was received on Monday, subsequently the required documentation was emailed.
Tuesday, Lerato advises that Bayport is still awaiting the docs ?
This is exhausting and frustrating, dealing with Bayport is extremely agonizing due to constantly having to resort to public platforms in order to obtain feedback.
Tuesday, Lerato advises that Bayport is still awaiting the docs ?
This is exhausting and frustrating, dealing with Bayport is extremely agonizing due to constantly having to resort to public platforms in order to obtain feedback.
's update13 Aug 2019, 15:18
Reviewer Update
Bayport, an email was received on Monday, subsequently the required documentation was emailed.
Tuesday, Lerato advises that Bayport is still awaiting the docs ?
This is exhausting and frustrating, dealing with Bayport is extremely agonizing due to constantly having to resort to public platforms in order to obtain feedback.
Tuesday, Lerato advises that Bayport is still awaiting the docs ?
This is exhausting and frustrating, dealing with Bayport is extremely agonizing due to constantly having to resort to public platforms in order to obtain feedback.
's updateReviewer Update
13 Aug 2019, 15:24Lerato, thank you for your call - appreciate your efforts to escalate my query.
With sincere thanks.
With sincere thanks.
's update13 Aug 2019, 15:24
Reviewer Update
Lerato, thank you for your call - appreciate your efforts to escalate my query.
With sincere thanks.
With sincere thanks.
's updateReviewer Update
14 Aug 2019, 11:15Dear Bayport
I wish to place on record my sincere thanks for the efficient and prompt client service extended to myself by your Consultant : Lerato Mafisa.
Lerato handled my query with the utmost diplomacy and excellence and kept me updated through the whole process and my query was resolved with an excellent outcome.
Thank You for excellent customer service !!
I wish to place on record my sincere thanks for the efficient and prompt client service extended to myself by your Consultant : Lerato Mafisa.
Lerato handled my query with the utmost diplomacy and excellence and kept me updated through the whole process and my query was resolved with an excellent outcome.
Thank You for excellent customer service !!
's update14 Aug 2019, 11:15
Reviewer Update
Dear Bayport
I wish to place on record my sincere thanks for the efficient and prompt client service extended to myself by your Consultant : Lerato Mafisa.
Lerato handled my query with the utmost diplomacy and excellence and kept me updated through the whole process and my query was resolved with an excellent outcome.
Thank You for excellent customer service !!
I wish to place on record my sincere thanks for the efficient and prompt client service extended to myself by your Consultant : Lerato Mafisa.
Lerato handled my query with the utmost diplomacy and excellence and kept me updated through the whole process and my query was resolved with an excellent outcome.
Thank You for excellent customer service !!
Bayport Financial Services's replyOfficial
14 Aug 2019, 13:41 Dear Nashika Krible, Thank you for the positive feedback.
We appreciate you taking the time and effort to post this comment.
Kind regards, Bayport Client Care
We appreciate you taking the time and effort to post this comment.
Kind regards, Bayport Client Care
Bayport Financial Services's reply14 Aug 2019, 13:41
Official
Dear Nashika Krible, Thank you for the positive feedback.
We appreciate you taking the time and effort to post this comment.
Kind regards, Bayport Client Care
We appreciate you taking the time and effort to post this comment.
Kind regards, Bayport Client Care