SK
Sharne K

1 reviews | Active since Sept 2011

11 May 2022, 13:45

disappointed and Angry

I have never in my life felt so disappointed and angry as i feel this moment. Bayport Financial Services is a BIG BIG disappointment, that's only putting it light. I have app**** for a loan more then 2 weeks ago, which i qualified for according to the online assistance in their loans department, i even qualified for more then i expected, which is obviously a bonus as i urgently need the funds for an emergency otherwise i never would have app**** in the first place.

For 2 consecutive weeks my application have been declined due to affordability on their processing departments side. Never once was i contacted and given the reason why i was unsuccessful, nothing at all. After a friendly consultant ( Jacob Molamu) contacted me last Friday and informed me of the reasons, explained to me what the possibilities could be to get this application through, i still have been declined 3 times after that because the processing department puts through transactions which is in the first place not debit orders, secondly the eft payment has a reference which i used for myself, however it was monies borrowed to my parents which was a once off payment and they take into consideration other transactions that was also done via eft and not debit orders. So really now, how many times should i have to explain myself and even after management tried to assist me, the processing department still felt the need to consider these payments because they want to, have to. I mean really now, you are playing with someone's desperation and future here.

It's not like Bayport is not guaranteed of their payments monthly, they have a contract with the company i work for and their repayments are deducted from my payslip and our salaries department pays them on our behalf. At this time, i will not advise colleagues, friends or even relatives to apply for any product at Bayport.

0
Replies (4)
Bayport Financial Services
Bayport Financial Services's reply11 May 2022, 14:07
Official
Dear Sharne Kamalie

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.
 
Yours sincerely 
Bayport Customer Care Team


SK
Sharne K's update11 May 2022, 14:48
Reviewer Update
To whom it may concern

When can i expect this call? It's been 40 min since your response and I have not received any call.

Kind regards,
Sharné
SK
Sharne K's update12 May 2022, 11:03
Reviewer Update
After being promised a call from the complaints specialists, till now I have not received any call. Neither has the department (loans) which I contacted yesterday returned my call.
SK
Sharne K's update13 May 2022, 10:35
Reviewer Update
I am trying to phone back on the number on my cellphone, however, no success to get through.