RT
Refentse T

1 reviews | Active since Mar 2020

19 Mar 2020, 09:00

Disappointed

Hello Peter. It saddens my heart that after giving a positive feedback about my experience with Bayport service, this is how they end thing's. Since Monday I've requested letters of Proof of payment. I was told I'll get it within 24hrs, still today I haven't received it. It's really inconveniencing me due to the reason that those documents are being requested by the third-party for the files to be updated so that I don't pay what I was not suppose to pay.

0
Replies (2)
Bayport Financial Services
Bayport Financial Services's reply19 Mar 2020, 11:17
Official
Dear Refentse Tamane

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.
 
Yours sincerely 
 
Bayport Customer Care Team
Bayport Financial Services
Bayport Financial Services's reply19 Mar 2020, 12:58
Official
Dear Refentse Tamane 
 
We refer to our telephonic conversation and the email sent to you this morning and would like confirm that the matter has now been resolved.
 
Yours sincerely 
 
Bayport Customer Care Team