COMPLAINT AGAINST BAYPORT FINANCIAL SERVICES

I app**** for a debt consolidation in early 2022, on the call I was told that the call is recorded and I can have access to it and now when I want it, they don't respond to me.

When I was applying for that consolidation, it was over the phone and their consultant told me the amount I would be paying but did not tell me for how long, when I asked, that consultant told me that the term (how long I would be paying it) cannot be seen until I accept their mandate, after accepting that mandate I was told it would take 6 years (72 months. Mind you, the debt they were consolidating was only left with 11 months.

Now I am trying to get to them, I managed to speak to one of their WhatsApp agent by the name of Mogau Mushi who has been telling me for the past 2 weeks that I must wait for 24-48 hours and now they are not responding to me because I made a mistake and explained to them why I wanted it. Now I am stuck with Bayport until 2028 paying over R4000 monthly.

I need anyone who can help me with this