Bureau update

hi

My name is Charmaine Nkosi.

I've been trying to get assistance since 18 October 2021 from Princess Mogapi <***>; Nomthandazo Mokgwakgwa <***> and Mmabaile Nengobela <***> who is a Debt Review & Admin Orders Manager at Baybport regarding my clear score status that is incorrect. It is said that I've missed payments which is not true and they all have confirmed that it was not correct, Till to-date I'm still waiting for the status to change and it has bot been done. Not only does it end there, they have been ignoring my emails sent to then begging for assistance. The last email i received from MMabaile was Good day Ms. Nkosi, As requested, please see attached trial emails confirming that your bureau update request is being dealt with. We are just waiting confirmation. Regards". i

Can i please get assistance on this as it has affected my credit score in a negative way which is not even my fault.