Bayport should use a new legal company!

I have a bayport account with them, they called me countless times to pay the account and I finally made an arrangement to pay a settlement discount. The consultant named Roseline sent the settlement letter and 4 sms with banking details and amounts to pay. I paid the settlement and sent through proof of payment. I was promised by Roseline that it takes 8 working days for a paid up letter. Ive been calling everyday after the 8 working days with no luck, everyone I speak to sees something different on my profile, admin has not closed the account, everyone working from home so I cant speak to a manager. Ive emailed 3 managers with no response, ive spent over R200 airtime calling and holing on, they disconnect the calls, they don't answer. This has been the worse experience ever!! The sad part is that I have paid my money to a legal company who now seems like a **** as they are not returning my calls or sending me my paid up letter!! Please can someone do something ….. My reference is : BAYE02481

I am writing this here as well as I cannot get hold of anyone in Bayport to assist me, =so since you deal with Barret & Associates as your legal department, my contract was with you ...please sort this matter out