Bayport insurance and customer service

I am very frustrated and disappointed in Bayport after I have had a good relationship with them. I got retrenched in April and have not missed payment. June the 3rd I sent my document to inform Bayport. The only feedback I received is that they got my documents. No in July I get notification that my account is in behind. I called them so many times more then 1hour on the phone but still no one can help me. Now I don’t know what more I need to do.