Bayport Financial services in breach of contract/agreement

On the 13th January 2023 i had sent an email to Bayport financial services requesting assistance to reduce my monthly installment by 50% because i was facing some financial difficulties, my monthly installment is R4319.12. On the 16th January 2023 i received an email from *** requesting supporting documents for my application. On the very say day i submitted those document that were requested. On the 27th January 2023 my request was approved for six (6) months, January to June 2023 my installment will be R2279.10 and my loan term will increase from 59 months to 68 months. On the 11 February 2023 i received an email requesting that i confirm my banking details so that i am refunded for January 2023 because the installment fof January 2023 was already deducted from my salary by the time the approval for the reduced payment was authorized I submitted banking details and support with a stamped bank statement from Absa bank. My refund for January was paid in my account on the eve of the 14th February 2023. On 24th March 2023 will going through my payslip i discovered that Bayport Financial services went again and deducted money from my salary of R4319.12 instead of the reduced amount of R2279.10 as per my signed agreement. I sent Bayport an email on the 24th March 2023 to the following: ***; ***; clientservice <***>; Bayport Financial Services 2010 (Pty) Ltd <***>, non of them care to respond back to me or tell exactly what is happening. How can i sign on an agreement for a reduced payment and thereafter Bayport goes back on their agreement and deduct R4319.12. How can this financial institution be trusted, if one doesn't check their payslip or the bank statement only God knows how other clients have been ****** of their hard earned money after signing agreements/contracts with Bayport. Im very disappointed with their action and i will never recommend anyone to seek assistance from the financial institution. I have been doing follow ups with them via email no one is bothered to reply to me. They just don't care about their clients.