Bayport financial services grievance

Hi my name is Plower Modiba I app**** for a consolidation loan with Bayport on the 5th of March 2020 just after my employer the City of Tshwane has signed an agreement that Bayport assists its employees who are overcommitted through consolidation of debts and payroll agreement between 2 parties.

I qualified for a consolidation loan and I emailed the Bayport Madiba branch in Pretoria my application form with supporting documents including the settlement balances letters I was advised to request from my creditors,among these settlement balances letters I had 1credit card settlement from Nedbank which was handed over to Brooks and leyds attorneys which according to Bayport Headquarters money solution they had rejected my loan application stating that the account number on the settlement letter was invalid and their payment system cannot pick it up so in that regard my loan was turned down and I was never called about this issue until I called the Madiba Branch on the19th of March 2020 that's when I was told my application was pending at Head Office for long and they had to reject it.The Nedbank settlement letter I got from calling inside Nedbank branch who linked me with Brookys and Lyds.

I again contacted Nedbank/Brooks and Lyds and they verified that the account number on the settlement was correct and I even asked the lady from Brooks and Lyds/Nedbank to contact Bayport money solutions to sort out the confusion then she was told they will contact her once they spoke with the Madiba branch Manager and they never did.

I went through 2 weeks of sending emails,contacting their call centre leaving voice messages and there was never any communication from them dating today. I feel that Money Solutions failed me because of not communicating with me and turning down my application for a reason that I feel that if they wanted to help me they were going to come up with an amendment measure sincewell they claim its the system is to blame for failure of my application.

This application had a tall on me and my finances because I had to go to the internet cafe on several occassions to submit my supporting doccies settlement letters because the first submitted settlements had expired due to the money solutions delay,had to consume lot of petrol for all that,used a lot of airtime and data trying to contact Head Office answering machines and switchboard whom not even a single 1 of them have ever contacted me.

Success of this application was going to give me a second chance in life and also give me an opportunity to fix my finances and without forgetting the opportunity of my family to start living a more better life,I'm so hurt and dissapointed that i submitted everything they asked for my application and it was turned down over just a simple matter that management could have fixed because I was meant to be a payroll paying client meaning security wise Bayport was secured of my monthly repayments instalments...

Ur assistance will be of high apreciation.

Kindly Regards. P.Modiba