Bayport Financial

I had a previous problem with Bayport where money was debited from my account and the debit date was only on the Monday. I looked like a fool when I tried buying a fridge at the shop and my money was gone. I made a complaint about what happened, and apologized via email and that this wil not happen again. Now again it happened and basically I was answered with a snotty reply and my complaint was closed. Not referring to anything of previous promises that was made by Bayport. It was agreed that they won't go into my account and take money without it being on the correct date. Ignored by Bayport and reported them to the ombudsman I see our agreement as binding and Bayport just went into my account and helped themselves to my money. No apologies and no final contract as requested.