JB
Johan B

1 reviews | Active since Feb 2026

09 Feb 2026, 12:31

Bayport

I went in to dept consolidation with them about 3 weeks ago. After getting all the settlement letters and going through the process they paid one of my settlements to the wrong account number. Ive reported the issue and Ive been waiting for feedback for almost 2 weeks now. It is their mistake now I am going to still have to pay them and my loan. I feel that this is unprofessional and they have no reason not to be able to settle my account and sort their own mistakes. Im paying for a service and not recieving it.

0
Replies (5)
Bayport Financial Services
Bayport Financial Services's reply09 Feb 2026, 12:37
Official
Dear Valued Customer,

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.
 

Yours sincerely 
Bayport Customer Care Team 


JB
Johan B's update09 Feb 2026, 12:50
Reviewer Update
Still have to wait till tomorrow to get an answer. This is really frustrating. They did phone me and all that was said is that they are waiting to get the problem resolved. No help was given on the matter.
Bayport Financial Services
Bayport Financial Services's reply09 Feb 2026, 13:21
Official
Dear Valued Customer,

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.
 

Yours sincerely 
Bayport Customer Care Team 


JB
Johan B's update10 Feb 2026, 09:53
Reviewer Update
Still no feedback on the matter. "Has been escalated to the relevant department" is the only message I get. I will continue to update this until the matter has been resloved or they can phone me back to explain what they are going to do.
Bayport Financial Services
Bayport Financial Services's reply10 Feb 2026, 09:55
Official
 Dear Valued Customer,

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.
 

Yours sincerely 
Bayport Customer Care Team