Bad service / no commication

I could not agree more about everyone else's experience of bad service with this company. It is very disappointing because I have dealt with them before and I have seen them marketing and campaigning at post office etc, but I will be sure to have my say when I see them campaigning again. I have app**** for a loan, and offer was given, however documents were supposed to be sent through and 1 was outstanding. Dealt with a Violet at the call center and she never responds to my emails nor return calls - I cannot speak to any other consultant because the offer lies with her 4 days gone- so what now? what a waiste of time.