Bad Service from Bayport

Last yr 2019/10/18 i took out a loan with Bayport and the lady was very helpful. On their web site, they state that every 3 months you can get another loan with them ok great stuff. I started trying in the beginning of January to see if they can help me, and every time the story is the same sorry no loan offer at this stage. try again next week, so the following week i did again and the same story, so the lady advise me on the following. Try again in about 3 weeks then there might be something and also the more you inquire, the worse it is for your credit score. so since then every single week BAYPORT is phoning me offering me loans and every time it is the same storie sorry no offer at this moment. Now my question is the following if they have my details open in front of them and they can see that a loan offer was rejected last week why do they phone every single week and doing that they are giving you a bad name and a bad credit score? The only reason is that they do not really care or can not read. When I took it up with the last person who called me this morning it was just sorry and sorry does not fix my score. So please be care full when going back to Bayport