Bad Service

I have been communicating with Bay port since I found out from my Bank that I am listed on SAFPS.

After going back and forth with them, I decided to write to Hello Peter and complained. I finally got the reponse from them and they send me a letter labeled Victims letter stating that they found out that my documents were used frequently. Then I asked for clearance letter stating that my name is cleared by the guy that was assisting me became arrogant and said the letter was send.

But I told him what I want a letter stating that my name ID is removed from SAFPS and I am still waiting for it up until this day cause my bank told me that my ID is still listed

I don't know what to do to anymore cause it's frustrating knowing very well that you never got any loan from them but the nerve and audacity of preventing you from functioning well.