Bad customer service at Bayport

Item: Bayport Financial Services
Rating: 1
Author: Naledie Z

Good day I have an existing loan with them i paid my account twice,one via cash deposit one they deducted from my payslip..I sent them my payslip to prove this and they requested a Bank Statement..As for their call center number it just rings the whole day. Been sending them emails day in and day out no feedback.I just want my refund that's all

Helpful (0)

Replies (3)

Bayport Financial Services's replyOfficial

15 Sept 2022, 09:12

Dear Naledi Dyabeni

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.

Yours sincerely
Bayport Customer Care Team

Bayport Financial Services's reply15 Sept 2022, 09:12

Official

Dear Naledi Dyabeni

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.

Yours sincerely
Bayport Customer Care Team

Naledie Z's updateReviewer Update

15 Sept 2022, 13:17

Good afternoon

I received a call from Bayport they are processing my refund within the next 48 hour's I will be getting my refund.

Thanks for your assistance

Naledie Z's update15 Sept 2022, 13:17

Reviewer Update

Good afternoon

I received a call from Bayport they are processing my refund within the next 48 hour's I will be getting my refund.

Thanks for your assistance

Bayport Financial Services's replyOfficial

15 Sept 2022, 14:11

Dear Naledi Dyabeni

We refer to our earlier discussion and confirm that the issue is now resolved.

Thank you for giving us the opportunity to turn this experience around for you.

Yours sincerely
Bayport Customer Care Team

Bayport Financial Services's reply15 Sept 2022, 14:11

Official

Dear Naledi Dyabeni

We refer to our earlier discussion and confirm that the issue is now resolved.

Thank you for giving us the opportunity to turn this experience around for you.

Yours sincerely
Bayport Customer Care Team