Arrangement in place, and still tracer still sent to your work

Item: Bayport Financial Services
Rating: 2
Author: John M

Good day,

Please note that I am highly dissatisfied with my account. I have dropped an email stating that I am challenge on the repayments, and have thus asked for a reduction in my repayment for the next 6 months. This I am thankful for.

I am however dissatisfied with a tracer company coming to my company on the agreed account repayment above. Surely there are mechanisms that prevent such , by drop an email etc. I have an email confirm the arrangement, so on this basis it should hold water.

If the company emails the document other than the agreed email I currently have, I will be obliged to sign & return.

Regards,

Helpful (0)

Replies (3)

Bayport Financial Services's replyOfficial

25 Sept 2019, 13:24

Dear John Mottie

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.

Yours sincerely

Bayport Client Care

Bayport Financial Services's reply25 Sept 2019, 13:24

Official

Dear John Mottie

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.

Yours sincerely

Bayport Client Care

John M's updateReviewer Update

25 Sept 2019, 13:52

Thanks, I will await reply.

Regards,
J

John M's update25 Sept 2019, 13:52

Reviewer Update

Thanks, I will await reply.

Regards,
J

Bayport Financial Services's replyOfficial

27 Sept 2019, 13:25

Dear John Mottie

I refer to the email sent to you and would like to confirm that the matter has now been resolved.

Yours sincerely

Bayport Client Care

Bayport Financial Services's reply27 Sept 2019, 13:25

Official

Dear John Mottie

I refer to the email sent to you and would like to confirm that the matter has now been resolved.

Yours sincerely

Bayport Client Care