RM
Rendani M
1 reviews | Active since Aug 2020
27 Aug 2020, 12:00
Appalling Customer Services
On the 18th of Aug 2020 I called and spoke to a consultant and requested a settlement and was told the legal dep would get back to me, on the 24th I called inn again and was advised that Either Lerato/Karabo was dealing with my query was not available and would get back to me. Today I finally got a call from Owen from Roodepoort branch who was calling for an arrangement and I told him I had already requested a settlement and he advised I call the head office of which I did and spoke to Dimakatso and she refused to transfer me to the legal dep and said they declined my settlement requested.Their customer service is appalling as now I want to settle but no one is able to assist me.
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Replies (5)0
Replies (5)
Bayport Financial Services's replyOfficial
27 Aug 2020, 12:28Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.
Yours sincerely
Bayport Client Care
Bayport Financial Services's reply27 Aug 2020, 12:28
Official
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.
Yours sincerely
Bayport Client Care
RM
Rendani M's updateReviewer Update
27 Aug 2020, 15:32Hi,
Just to show that you don't care about your customer have not received any communication from Bayport so they rather deduct R350 a months Instead of giving me a settlement figures for 30 000 as once off payment which am prepared to pay it now once i get the letter.
Just to show that you don't care about your customer have not received any communication from Bayport so they rather deduct R350 a months Instead of giving me a settlement figures for 30 000 as once off payment which am prepared to pay it now once i get the letter.
RM
Rendani M's update27 Aug 2020, 15:32
Reviewer Update
Hi,
Just to show that you don't care about your customer have not received any communication from Bayport so they rather deduct R350 a months Instead of giving me a settlement figures for 30 000 as once off payment which am prepared to pay it now once i get the letter.
Just to show that you don't care about your customer have not received any communication from Bayport so they rather deduct R350 a months Instead of giving me a settlement figures for 30 000 as once off payment which am prepared to pay it now once i get the letter.
Bayport Financial Services's replyOfficial
28 Aug 2020, 07:40 Dear Rendani M
Bayport Financial Services has provided a response to your complaint, and an explanation as to what happened.
We trust that the matter is now resolved to your satisfaction.
Yours sincerely
Bayport Client Care
Bayport Financial Services's reply28 Aug 2020, 07:40
Official
Dear Rendani M
Bayport Financial Services has provided a response to your complaint, and an explanation as to what happened.
We trust that the matter is now resolved to your satisfaction.
Yours sincerely
Bayport Client Care
RM
Rendani M's updateReviewer Update
31 Aug 2020, 14:06Hi,
I have not received anything from your team
I have not received anything from your team
RM
Rendani M's update31 Aug 2020, 14:06
Reviewer Update
Hi,
I have not received anything from your team
I have not received anything from your team
RM
Rendani M's updateReviewer Update
31 Aug 2020, 14:26Bayport
so you rather deduct R350 per months instead of taking my R30,000 as final offer to settle the account,
so you rather deduct R350 per months instead of taking my R30,000 as final offer to settle the account,
RM
Rendani M's update31 Aug 2020, 14:26
Reviewer Update
Bayport
so you rather deduct R350 per months instead of taking my R30,000 as final offer to settle the account,
so you rather deduct R350 per months instead of taking my R30,000 as final offer to settle the account,