SC
Soshaan C

1 reviews | Active since May 2020

01 Dec 2020, 13:24

Angry and disgusted

I have no more words im am upset dusgusted and distraught with how dusgusting and unprofessional Bayport is and the manner that they have been handling my credit.

I will not reccomend tyem to anyone.... Its been months now i also had a complaint that was supposedly dealt with regarding my credit profile not updated and yet to my suprise has still not been updated.

I settled my account as agreed and didnt miss on my agrerment however, no one is willing to gve me credit becuse Bayport did not update my cresit report to show my account is closed and paid....

My account shows open and in heavy arrears I want this fixed as a matter of urgency and I want someone calling me back i will no longer accept apologies not excuses for incompetence.

This is peoples lives u are messing with and need to start taking yiur jobs seriously and rralise how serious your incompetence can affect peoples lives in a negetive way.

If i dont jear back from u ill report u to the financial OMBUDSMAN and gwt a lwayer on this because its disgusting.

0
Replies (2)
Bayport Financial Services
Bayport Financial Services's reply01 Dec 2020, 15:19
Official
Dear Soshaan Carr
 
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. 
 
Yours sincerely 

Bayport Customer Care Team
SC
Soshaan C's update01 Dec 2020, 15:26
Reviewer Update
I am sorry but i want a manager this time because im sick of yor sorry to say *********** people in your complaints team.

I myslef work in a call centre that is UK based i too worked in complaints and im now a quality Analyst coaching and training people on dealing with customers and complaints and also wotj in financials so really this is appauling.

Please escalate this to a competent manager.