The worst customer service ever at the hands of a rude owner of First Battery Centre Silverton

Battery centre Silverton Worst customer service ever and an arrogant lady Tania. I purchased a battery on 04/04/2025 and on 17/09/2025 my car just stopped and didn’t want to start or close windows, battery was flat without any warning. I went to the dealer the next morning with my car still stuck in the middle of the yard with windows wide open overnight and took the battery back. They took it it and indicated it is flat and they would charge during the day and overnight then I should return the next morning, they loaned me a battery so I can bring in the car so they can check the wiring and alternator and they found nothing wrong with it. I went back on 19/09/2025 when they opened and they informed me the battery is fault and cannot be repaired or used again, they offered me another battery which I refused and requested they refund my full purchase amount as I haven’t even used the battery for 6months. An arrogant unfriendly lady Tania came through and said she is the owner and doesn’t refund customers, she will replace my battery. I told her I do not want another battery from them with what happened and I have gone through their terms and conditions and was within my rights to request the refund. She came on me rudely telling me how she doesn’t work with those terms and conditions as it’s what is on their site, she operates her own way, and I told her she will refund my money as it should be. She tried bullying me and realised I was not giving in she then tells me she will charge me a 20% handling fee as I have used the battery for 5months and that was ridiculous as there was no way I would buy a battery and let it sit unused waiting for something to go wrong, she tried all means shouting and trying to bully me and I told her I will not take that, she must show me where such is indicated then I will gladly accept it and when she realised that her thing will not work with me she instructed on of her employees to process the refund and walked away. The refund was processed through their card machine as they apparently were not going to refund me in cash. 7days later my refund was still not in my account so I went back on the 26th to find out what was holding my refund, arrogant Tania just walked pass us and I asked one of her employees about the refund and he told me he doesn’t deal with accounts she does. We asked him to then call her so she can tell us what is holding up my refund and she told him she does not want to talk to us, stood there puzzled and asked the man what’s supposed to happen now, he went back to her and she told him that she called the bank and they said there is a suspicion of “*****” then again puzzled we have to send back the man to him cz that’s not sufficient, I need to know what’s holding my money cz I don’t have her property but she’s refusing with my refund. That lady is a rude arrogant bully who thinks she will do as she pleases and no one will call her to order because she’s supposedly the owner of that place, she has my money but tells me she will not speak to me? How? I am fully entitled to that refund and she’s just holding on to it, I have had to go to a different dealer to buy a new battery and I am glad I was treated to such great customer service. I was told the money should be in my account today 29/09/2025 but there is still nothing and I will not keep on going to that shop and begging her to talk to us and release my refund, she feels good having people beg for their rightful money and flaunting her arrogance! Can I have someone who will tell me exactly what is holding my refund and when exactly I should receive it, as I was given a contact by your head office to contact the area manager in Pretoria and he promised someone would get in touch with me on Friday 26/09/2025 and now has contacted me!