Shocking service - Atlas Battery Durban

SECOND TIME AN ISSUE WITH THIS COMPANY ...

The first time i was given three different prices for a battery, as well as three different prices to deliver and fit the battery.

Secondly, I paid and purchased a Willard 659 battery. Unbeknownst to me they came and fitted a 651 battery. The battery gave endless issues and stopped working - while still under warranty. Atlas refused to come and fetch the defective battery and I had to make arrangements to deliver same to them. When delivering the battery they refused to give me a new one (warranty) and gave me a loan battery. To this day they are still sitting with the faulty battery. When I phone to find out what is happening I am shoved from pillar to post. They refuse to replace my battery, and they refuse to give me the battery that I paid for. I paid for a 659 but was given a 651 and when I query this with them they are insistent that I pay in the difference - how is this possible when I originally paid for a 659 and did not get what I paid for? They refuse to come and fit the battery, they refuse to come fetch the old battery - it seems that they just refuse to give any customer satisfaction. How can it be legal to sell me an item, I pay for it, and then you fit the incorrect item into my vehicle.

Shocking service, still sitting with a vehicle that cannot run as the loan battery they provided is as dead as can be!