Disappointed in service at Battery Centre Tokai

I have a maintenance plan with Avis and contacted Battery Centre Tokai to have my battery replaced. I am completely disgusted by their service. I spoke to Jonathan and he basically told me the process is to long and had a list of reasons why he couldn't or didn't want to help me. I explained that I wouldn't mind waiting as my plan covers the battery and I don't mind waiting as it would save me from spending extra money. His attitude was - he doesn't want to help as it is to much effort. I am really disappointed in the service I received!