Pathetic service!

<p> I purchased a gift from the Bata store in Gateway on the 12th of June. I had to return the item on the 17th of June as it was not to the individual's liking. So I got to the store the manager asked me for the card I purchased the item with and my receipt. So he says all is fine and takes the item back. I asked him how long will the money take to go back into my account and he says 12 to 24 hours depending on the bank 4 days later I try to call the store and there's no answer. I eventually call the head office after attempting to call all the different numbers that don't work I finally find a number for Bata on their terms and conditions that I had to download. I spoke to a lady who told me she will look into the matter.. I've had to call her to ask if the issue had been resolved and if I will get my money back anytime soon. After a day or two she then tells me that my bank is holding the money and did not clear it and I will need to go the bank. So I go to my bank only for them to tell me that there's no uncleared balance and they will not hold my money. So I tell this to the manager from the Gateway store and the lady from the Bata head office. They didn't bother! On the 9th of July I go to the Bata store very frustrated as I've now had to waste fuel to go the bank then now to Gateway and I've already wasted a lot of airtime calling these people. The manager says I need to give him my bank statements. When I initially told him I'll send him the statements he said he does not need them. So on the 11th of July I get a mail stating that the money was refunded to another card number which does not belong to me! The manager checked my card and till slip when I went to return the item how the heck did they manage to send my money to someone else then they say that they don't know why I haven't received my money yet and make no attempt to resolve the matter or compensate me for all the inconvenience. I called the head office today and they just passed me on to do someone else. Eventually a lady tells me they can't help me I should call back tomorrow and ask for someone who might be able to help. Today is the 13th of July I'm still waiting for someone to call me back!</p>