Bought shoe online and still waiting for my order after a month

Bought a shoe from Bata on October 14 2025 and they have not delivered the item yet. Initially they delivered it to the wrong address and said that I would then be able to collect the shoe from a mall closest to me as the shoe value is below R500. I am still waiting to be notified of the collection. Please refund my money, I do not want to do business with Bata - poor customer service - they really dont care