Bata

I made a purchase online this past week and ordered 4 pairs of shoes. It was to be delivered via pargo collect. I received an email to say my package is at the pargo collection point. The times on the email was 07h00 to 22h00 for collection. I went in to collect on Thursday at around 6pm and was advised the manager left and I had to come back the next day before 5pm. I went in on Friday before 5pm and I was advised by the manager that the ladies who needed to assist left at 4pm. I informed him I came yesterday around 6pm and was advised he had left however, he told me he left later than 6pm the previous day. He then said he will try and get my order from the back. He came out with 1 box and I checked my details were correct and left. When I got home I was expecting to find 4 pairs of shoes. I only found 2 pairs. There is no order form inside the box. I called pargo and asked if there was perhaps 2 boxes for me. They said if I got 1 pin its only 1 box. I have been trying to contact bata for the longest time and there is no answer on their customer service line. I checked my order receipt again and it confirms 4 pairs of shoes and I was charged for 4 pairs. Bata can you explain where my shoes are. This is the worst experience and why I hate ordering online. There is always an issue. I had sent you an email bata please can you respond and return my money!!!