1 reviews | Active since Dec 2016
Basebone Chatback Silver charges that have never been agreed to.
I have been billed on my Vodacom account for content services - Basebone Chatback Silver - for the passed 3 months. I was informed that I subscribed to this service which is not true. I do not subscribe to anything and I have never agreed to this service. Someone from Basebone must please show me proof where I have signed and agreed for this service. I don't even know what chatback silver is. I have requested a full refund from Vodacom. This is totally unacceptable!
Dear Sir/Madam
Please be advised that Basebone (PTY) Limited merely provides a billing capability for clients to be able to charge consumers of the Mobile Network Operators for services requested.
We are only permitted to bill a MSISDN when a positive confirmation is received from the Mobile Network Operator, based on the operators Business Rules.
The confirmation process is handled by the Mobile Network Operator and the user of the MSISDN in all cases independently of the provider offering the service e.g. content.
Basebone Group, is a global provider of mobile technology solutions, and South Africa is not our only market. We operate across 4 continents and in 17 different countries, providing billing solutions to leading content providers, or directly to Mobile Network Operators.
With that being said could you please direct an email to *** in order for us to attend to your query.
Customer Support Basebone.
Dear Sir/Madam
Please be advised that Basebone (PTY) Limited merely provides a billing capability for clients to be able to charge consumers of the Mobile Network Operators for services requested.
We are only permitted to bill a MSISDN when a positive confirmation is received from the Mobile Network Operator, based on the operators Business Rules.
The confirmation process is handled by the Mobile Network Operator and the user of the MSISDN in all cases independently of the provider offering the service e.g. content.
Basebone Group, is a global provider of mobile technology solutions, and South Africa is not our only market. We operate across 4 continents and in 17 different countries, providing billing solutions to leading content providers, or directly to Mobile Network Operators.
With that being said could you please direct an email to *** in order for us to attend to your query.
Customer Support Basebone.