Terrible service from BARRON CLOTHING

Service is just terrible. I don't know how they stay in business. A business's first point of contact is the switchboard! When you phone Barron Clothing, you will wait at least 10minutes (that's IF they answer) while you are waiting you will get options like "press 1 if you would like us to call you back"---does not work !!! Press 2 to return to the operator--- does not work !!! OK so the call finally gets answered, I try to explain what has just happened, (had to wait 10minutes for someone to answer, Options 1 and 2 do NOT work) and I'm buffed off as if why are you complaining, I've just answered the phone! Ok so I ask to get put through to marketing, which the switchboard does, I complete my conversation and asked to be returned to the switchboard, the gentleman does that and then I wait and wait and wait for the call to be answered....NOTHING, so I put the phone down! HOW CAN A COMPANY STAY IN BUSINESS WITH SUCH SERVICE?