Replied to 83% of negative reviews
Reply time on negative reviews: 1018h 4m
Reply Time
903h 51m
NPS Score
-100
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 1018h 4m
Nov '25 - Oct '26
Frequently Asked Questions About Barron Clothing
How is Barron Clothing rated on Hellopeter?
Hellopeter has tracked Barron Clothing across 87 reviews. Barron Clothing hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Barron Clothing? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
BARRON BAD SERVICE
Good morning, I am extremely disappointed with the service I have received from Barron. I placed an order on 2 September and made payment on the same day. Unfortunately, the order was not delivered as expected. We were then required to make the payment again, and despite this, the order still has not been delivered. This situation is putting me in a very difficult position with my clients. My clients are understandably unhappy with me, even though the delays and issues are completely out of my control and are a result of the service I have received from Barron. I have tried to resolve this matter, but the ongoing delays are unacceptable. As a business, I rely on suppliers to deliver orders within the agreed timeframes, especially when payment has already been made. I urgently need a clear explanation as to what has happened with my order, confirmation of where it currently is, and a definite delivery date. I expect this matter to be resolved as soon as possible.
1 reviews | Active since Sept 2026
BARRON BAD SERVICE
Good morning, I am extremely disappointed with the service I have received from Barron. I placed an order on 2 September and made payment on the same day. Unfortunately, the order was not delivered as expected. We were then required to make the payment again, and despite this, the order still has not been delivered. This situation is putting me in a very difficult position with my clients. My clients are understandably unhappy with me, even though the delays and issues are completely out of my control and are a result of the service I have received from Barron. I have tried to resolve this matter, but the ongoing delays are unacceptable. As a business, I rely on suppliers to deliver orders within the agreed timeframes, especially when payment has already been made. I urgently need a clear explanation as to what has happened with my order, confirmation of where it currently is, and a definite delivery date. I expect this matter to be resolved as soon as possible.
1 reviews | Active since Feb 2025
Boitumelo is a star!!!
Boitumelo Khumalo of Barron Clothing assisted me with a product return. She displayed thorough knowledge and effortlessly solved my problem. Well done Boitumelo and your efforts are greatly appreciated !!!!! Keep up the excellent work ethic.
1 reviews | Active since Feb 2025
Boitumelo is a star!!!
Boitumelo Khumalo of Barron Clothing assisted me with a product return. She displayed thorough knowledge and effortlessly solved my problem. Well done Boitumelo and your efforts are greatly appreciated !!!!! Keep up the excellent work ethic.
1 reviews | Active since Aug 2019
Poor service for new clients
I came here to leave a review about the terrible customer service I received as a potential new customer. What surprised me even more was reading through the other reviews afterwards. The number of people reporting similar experiences is quite shocking and made me realise that what I experienced is clearly not a once-off situation. I was genuinely considering using this company, but after the way I was treated, I have no interest in supporting them. If this is how potential customers are dealt with, I can only imagine how existing customers feel. I'll be taking my business elsewhere.
1 reviews | Active since Aug 2019
Poor service for new clients
I came here to leave a review about the terrible customer service I received as a potential new customer. What surprised me even more was reading through the other reviews afterwards. The number of people reporting similar experiences is quite shocking and made me realise that what I experienced is clearly not a once-off situation. I was genuinely considering using this company, but after the way I was treated, I have no interest in supporting them. If this is how potential customers are dealt with, I can only imagine how existing customers feel. I'll be taking my business elsewhere.
1 reviews | Active since Jun 2026
Barron worst service - wont order from them again!!!!!
Have been using Barron for years. But honestly PLEASE STAY AWAY from Barron. Worst service ever and absolute zero communication from them. When you them no-one ever answers the phone. Their online payment portal is not working correctly its a big issue to het payments sorted and orders being processed. Relationship Manager Christinah Galane is also to blame for terrible service and customer care. We also make use of Amrod and great service from Amrod, will promote Amrod and please stay away from Barron unless you like to struggle and have angry clients.
1 reviews | Active since Jun 2026
Barron worst service - wont order from them again!!!!!
Have been using Barron for years. But honestly PLEASE STAY AWAY from Barron. Worst service ever and absolute zero communication from them. When you them no-one ever answers the phone. Their online payment portal is not working correctly its a big issue to het payments sorted and orders being processed. Relationship Manager Christinah Galane is also to blame for terrible service and customer care. We also make use of Amrod and great service from Amrod, will promote Amrod and please stay away from Barron unless you like to struggle and have angry clients.
1 reviews | Active since Mar 2013
Operational Incompetence, Broken Website, and Zero Accountability
I am extremely disappointed with Barron. Their level of incompetence is honestly staggering, and the experience over the past 2 days has been one of the most frustrating I have had with any supplier. I placed 2 separate orders and followed Barron’s own online process exactly as instructed. Their new website is a disaster. It forces customers to upload PNG logo files only, explicitly not allowing vector uploads. I therefore spent time exporting and uploading high-resolution PNGs for every single item ordered, exactly as requested by their system. After this, I was emailed and told that the design team “could not find the artwork anywhere” and that I now needed to send vector files. This is despite the fact that the PNG files are clearly visible in the backend of my account on their website. Even worse, the design team had already sent through a proof, which proves that they did in fact have the logos. The left hand does not know what the right hand is doing. The relationship consultant assigned to this order, Portia, was defensive, dismissive, and entirely unhelpful when I phoned to try resolve this. There was zero accountability, zero effort to investigate the obvious technical issues with their website or email system, and no willingness to escalate the matter to IT. Instead, I was simply told that she was “up to date with emails” and therefore could not assist. That is not customer service. Emails go unanswered, feedback submitted directly on their own website is ignored, and artwork comments are not processed. Customers are pushed from pillar to post while internal systems clearly fail. 2 days after placing and paying for 2 orders, I still do not have correct proofs to approve. This level of inefficiency must be costing the company significant money. Barron urgently needs to fix their website, their internal workflows, and their attitude towards clients. Based on this experience, I would not recommend them to any business that values time, professionalism, or basic competence.
1 reviews | Active since Mar 2013
Operational Incompetence, Broken Website, and Zero Accountability
I am extremely disappointed with Barron. Their level of incompetence is honestly staggering, and the experience over the past 2 days has been one of the most frustrating I have had with any supplier. I placed 2 separate orders and followed Barron’s own online process exactly as instructed. Their new website is a disaster. It forces customers to upload PNG logo files only, explicitly not allowing vector uploads. I therefore spent time exporting and uploading high-resolution PNGs for every single item ordered, exactly as requested by their system. After this, I was emailed and told that the design team “could not find the artwork anywhere” and that I now needed to send vector files. This is despite the fact that the PNG files are clearly visible in the backend of my account on their website. Even worse, the design team had already sent through a proof, which proves that they did in fact have the logos. The left hand does not know what the right hand is doing. The relationship consultant assigned to this order, Portia, was defensive, dismissive, and entirely unhelpful when I phoned to try resolve this. There was zero accountability, zero effort to investigate the obvious technical issues with their website or email system, and no willingness to escalate the matter to IT. Instead, I was simply told that she was “up to date with emails” and therefore could not assist. That is not customer service. Emails go unanswered, feedback submitted directly on their own website is ignored, and artwork comments are not processed. Customers are pushed from pillar to post while internal systems clearly fail. 2 days after placing and paying for 2 orders, I still do not have correct proofs to approve. This level of inefficiency must be costing the company significant money. Barron urgently needs to fix their website, their internal workflows, and their attitude towards clients. Based on this experience, I would not recommend them to any business that values time, professionalism, or basic competence.
1 reviews | Active since Dec 2025
Barrons poor Service. Will not support them again
I have placed an order almost 2 weeks ago and received it. The invoice and the order I placed was correct, but the stock was incorrect in the boxes. I have now been struggling to get my correct stock. Incorrect stock was returned the very next day. Now they can't figure out why there is a R50 shortfall on my account. They have the most ridiculous service to their customers and they don't care that stock needs to go out. They have a bunch of *********** people working in accounts and customer relations.
1 reviews | Active since Dec 2025
Barrons poor Service. Will not support them again
I have placed an order almost 2 weeks ago and received it. The invoice and the order I placed was correct, but the stock was incorrect in the boxes. I have now been struggling to get my correct stock. Incorrect stock was returned the very next day. Now they can't figure out why there is a R50 shortfall on my account. They have the most ridiculous service to their customers and they don't care that stock needs to go out. They have a bunch of *********** people working in accounts and customer relations.
1 reviews | Active since Sept 2010
BARRON REFUSES TO REPLACE DAMAGED JACKETS
I've placed MANY orders as a distributor/reseller and have had my share of hiccups but this one seems to be one that no on in the call centre can resolve. I ordered 29 Alaska Jackets, 27 arrived on the 1st order. It was checked upon receipt for sizes and quantities. Everything matched the invoice so the boxes were stored in my office. Another order for 2 were placed and received so the initial order was in my office until the 2nd order arrived so that everything could be sent for branding togehter When all arrived, its customary for us to remove all packaging before sending it for branding. While doing this we came across 4 x Size M jackets that had embroidery marks on, like it was branded and removed. The agents I'm working with refuses to pass my credit as they have never done branding for the logo that was on there (Neither have we done any business with the company whose logo is on the jacket) The logo appears to be the TFG group. Whether Barron has branded for them or not, I have neither. Chances are higher that one of Barrons other clients ordered these and returned them with the marks on it. I forwarded my company logo and my clients' logo which is VERY different to the one on the jackets as we received it. Feedback and a resolution will be appreciated as my client is still waiting on his jackets.
1 reviews | Active since Sept 2010
BARRON REFUSES TO REPLACE DAMAGED JACKETS
I've placed MANY orders as a distributor/reseller and have had my share of hiccups but this one seems to be one that no on in the call centre can resolve. I ordered 29 Alaska Jackets, 27 arrived on the 1st order. It was checked upon receipt for sizes and quantities. Everything matched the invoice so the boxes were stored in my office. Another order for 2 were placed and received so the initial order was in my office until the 2nd order arrived so that everything could be sent for branding togehter When all arrived, its customary for us to remove all packaging before sending it for branding. While doing this we came across 4 x Size M jackets that had embroidery marks on, like it was branded and removed. The agents I'm working with refuses to pass my credit as they have never done branding for the logo that was on there (Neither have we done any business with the company whose logo is on the jacket) The logo appears to be the TFG group. Whether Barron has branded for them or not, I have neither. Chances are higher that one of Barrons other clients ordered these and returned them with the marks on it. I forwarded my company logo and my clients' logo which is VERY different to the one on the jackets as we received it. Feedback and a resolution will be appreciated as my client is still waiting on his jackets.