JS
Jolene S

1 reviews | Active since Aug 2018

28 Sept 2023, 16:04

Poorest service and quality

This is singlehandedly the worst company I have ever done business with.

I received a complaint from a client wrt bad quality products received from Barron. I logged a complaint, and after 4 weeks the products were collected. The client sent me an email when the collection took place about the quantity of products collected.

After batting up and down for 4 weeks, I received feedback that they will not refund, or replace the products, even though the clocks inserts are printed on normal printing paper - a very poor quality. I have been struggling since the collection of the product to get proof from Barron of the quantity clocks they collected, since there quantity differs from the clients'. It has been weeks. I get premised feedback daily, but nothing happens.

I have an extremely dissatisfied client, sitting without a product, no refund or replacement, and Barron doesn't care that I am loosing orders from my biggest supporter, who lost trust in my business due to them.

I will not recommend Barron at all and will rather do business with their biggest competitor who values your business, are proud about quality they deliver, and handle client complaints as a number 1 priority.

Still waiting for feedback........

0
Replies (1)
Barron Clothing
Barron Clothing's reply01 Nov 2023, 09:02
Official
Hi Jolene, 
 
 We are sincerely sorry to learn of the unpleasant service you have experienced from us and the inconvenience this has caused you, it is in no way how we want our customers to experience Barron.
 
 We also apologise for the delayed response, please kindly let us know if you managed to get a refund. If not, kindly send an email to *** and we will assist you shortly. 

 Kind regards,
 Barron Team