Incompetence of Barron Staff Members

I am a client of Barron and have utilised their services on 2 occasions. Their Customer Service really sucks. On both occasions, I've had to fight to receive the stock that I have ordered and paid for. Their Orders will not take anything less than a month to be delivered.

I placed an order on behalf of Immaculate Worx for branded notebooks, pens, coolers and writing pads in preparation for Xmas gifts and January opening. To date I still have not received my order. They are not proactive at all in their communication and they will lie through their teeth when you want information on your order. I've dealt with a gentleman called Kagiso Marobane , who had finally confirmed the order delivery to be on 14 January and changed to stock being being withheld by SARS.

Meantime we are losing our credibility as a business, and they are dragging our image down with them by their incompetence. I have written to Tumi their Supervisor to escalate the matter, till today I have not had a single word from Tumi.

Can somebody please help and wake them up. At this point I'm so frustrated as clients require their orders that they need to use next week. I'm at a point of calling the CEO as clearly no one is taking us seriously in this company.

At this point I'm ready to get back my refund as clearly they have no sense of urgency and no business acumen at all.