Changing suppliers

We were initially happy with the fact that Barron Clothing was willing to help us with ordering directly through a sales consultant rather than through their website, as we offer our clients very specific branding that sometimes entails a descriptive explanation of what we need, and so we thought that it would be better working directly with a person rather than struggling online. However, we are extremely disappointed with the level of 'service' that we have been receiving from this company. Since the first order there were hiccups, with items ordered but not delivered as they suddenly went out of stock. Also, their stock level ETA's keeps on changing. For example, some specific shirts that we supply to our clients with initially showed that it would be back in stock first week of March... Come March, it has changed to mid May, and so on and so forth. More than that, we are still waiting on credit due to us that we've asked to be subtracted from previously placed orders, but just never happened. As I'm writing here, we are currently still waiting for an order that was placed 28/03/2025. They claim to be struggling to open the logo to be used, even though we've sent it in various different formats and to various different email accounts as well as via WhatsApp. We have sent it through now 6 times and still nothing. To get through to our sales consultant is nearly impossible, with her line usually being busy (that's IF your call doesn't get dropped), and waiting for her to reply to an email or simply getting any from of feedback, is like asking for a Unicorn at Christmas. It is very sad that a company with such a trusted and popular name and quality products, are lacking in customer service.