Bad service delivery405

Placed an order online for 50 water bottels to be branded and delivered by 26/11/21 sent the artwork to Kagiso and after a week of un answered mails and messages left with reception, I finally got hold of him after threatening to speak to the sales manager. He confirmed that he would follow up on monday morning and call me back but again nothing, by wednesday it was getting urgent because my client needed his order to present to their member on Saturday with their year end function. Yesterday I got a mail from Kagiso stating that they are busy packing but delivery is going to be a problem. I am a handicapped individual and for me to travel to Edenvale at 16h30 on a friday afternoon from Centurion to collect if they close at 17h00 was impossible. I rep**** to his mail and asked if we can pick up this morning, but no reply. Even the phone lines were not answered by 16h30 yesterday and now I can not deliver a order that needed to be at my client this afternoon. This type of service delivery us why small enterprises do not survive and UN employment is so high. Thanks Kagiso and your employer Kevro for costing me a loss in income