CP
Chantal P

1 reviews | Active since Sept 2021

29 Sept 2021, 12:56

very disappointed in VW N1 City & Bellville Branch

vehicle booked in after complaining about my aircon making a noise since purchasing the vehicle with only 20 000ks - my vehicle currently only has 64 000ks and every time i book the vehicle in for a service with N1 City or Bellville I am told something is faulty - second service with Bellville was my breaks on 30 000ks which cost me over R4000 - last service it was a leaking pipe for over R10 000 - now the aircon is a problem which I have been complaining about since day one of purchasing the vehicle - very dissatisfied with the service received from both branches – so convenient that it is now my problem due to my warranty expiring - the managers do not even reply to your complaints sent via email – I have now been told to pay R14 000+ upfront to extend my warranty which covers nothing.. REALLY BARONS !!! This is my first VW I have owned and have never experience a problem with any of my other vehicles purchase through Hyundai/Ford or Toyota - at least i know now to stick to Hyundai and the others who provided excellent and outstanding service - very disappointed in VW N1 & Bellville branch – cannot wait to trade my vehicle in so I can get the service I received from Hyundai ect - SAD BUT TRUE !

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