Barrons Bellville poor service

My car recently went in to Barrons Bellville i do not drive my car during the week and it's parked most of the time I noticed scratches on my passenger back door I then contacted Barrons and asked to speak to the person in services. I told him about the scratch prior to thay they provided me with the intake page where they examine the car when they take it in for a service and that door was not marked for scratches. Long story short they telling me that I have brought this 6days later to their attention I asked the guy is there a notice period because if there is I am not aware of it he said no mam there is not also I informed ilhim that in the past someone would call me the next day asking about the service no one called me he then said that the person who calls is someone from outside acting on behalf of Barrons.

He also said that they will not cover the scratches as Barrons does not give out money for this. So my question you are getting money from me in a monthly basis I have been a customer for many years I purchased another car from the same dealership and the telling me Barrons won't give out money on their customers! They are all about just making money?

Morning we looked at the picture and I spoke to my manager and we see the mark on the door but the problem is the mark was reported to us six days after the car was collected and we can't take responsibility as anything could have happened in that time factor. Sorry we won't be able to assist.

The message I have pasted comes from the service guy and it's just like that expecting me to leave the matter as is!!

I am a very unsatisfied customer to Barrons right now the manager has not called me back after I have called 3 times to ask whether there is feedback on my matter!!