Worst service department

I recently moved from Johannesburg to Cape Town and my car was due for service today. 1st issue was the dealership has stopped shuttle services " due to Covid " .2nd when the technician arrived in the morning, the drivers seat was not covered like they usually do @VW Hartfield Group. 3rd they call to say my car is ready for collection and upon arrival my car was not washed. When I asked the service consultant said " due to Covid " we can't wash cars we just sanitize. My biggest problem with this statement is that during covid that's when cars should be washed to mitigate any spread of Covid.

The service department is not client focused but rather pushing job cards. I'm now looking for a new home for my car cause what I experienced today was below standard service. The dealership needs to contact the VW Hatfield group for advice on client service.