NPS Score
100
Recommended: Very Likely
Nov '25 - Oct '26
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Hellopeter has tracked Barons N1 City across 89 reviews. Barons N1 City hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Barons N1 City? Write a review to help others decide.
Recent reviews (4)
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Share Your Experience1 reviews | Active since Aug 2024
Pathetic service
Worse service ever from Barons N1 City I scheduled a routine service for 31 July 2026 on 20 July 2026, just to be informed this morning that my service will cost over R20 000. No prior communication, No email, No phone call, explaining this ridiculous fee to me. Even though this was scheduled a week in advance. I will never go back to servicing my car at this dealership, as this has not been the first time the service has been this poor. I am not one to complain, but I kept going back to this dealership hoping things would change, clearly nothing has been done.
1 reviews | Active since Aug 2024
Pathetic service
Worse service ever from Barons N1 City I scheduled a routine service for 31 July 2026 on 20 July 2026, just to be informed this morning that my service will cost over R20 000. No prior communication, No email, No phone call, explaining this ridiculous fee to me. Even though this was scheduled a week in advance. I will never go back to servicing my car at this dealership, as this has not been the first time the service has been this poor. I am not one to complain, but I kept going back to this dealership hoping things would change, clearly nothing has been done.
1 reviews | Active since Dec 2014
Zero Transparency, Dismissive Service, and Refusal to Take Ownership at Barons N1 City
I dropped off my car at 08:15 and only received it back at 17:20, with no clear explanation of what was done during the service. When I arrived, I was handed a dirty paper to sign without being told what I was agreeing to, other than that the brakes needed to be changed. When the service was finally completed, the car was not washed. I was told I could bring it back if I wanted it cleaned, which felt dismissive. To this day, I still don’t know exactly what work was carried out on my vehicle. This is the first time I’ve ever received such poor service. I have used Barons, Master Cars, and Philwest before, and the difference in professionalism and communication is clear. I expected better from Barons N1 City. Barons N1 City needs to improve transparency in explaining services, ensure documents are presented professionally, and offer basic courtesies like returning a car clean. Customers deserve respect and clarity. UPDATE (24 hours later): I received a call from the dealership today, and unfortunately, they still refuse to take ownership of the issues outlined above. The person who initially dealt with me was Riccardo Naidoo, and the representative who called this afternoon still offered no satisfactory explanation. They resorted to telling me that "if I am interested, an invoice can be sent to me to explain what work was carried out on my car." Utterly disgusting, this follow-up call only reinforced my initial negative experience, showing a systemic lack of accountability and customer care at Barons N1 City.
1 reviews | Active since Dec 2014
Zero Transparency, Dismissive Service, and Refusal to Take Ownership at Barons N1 City
I dropped off my car at 08:15 and only received it back at 17:20, with no clear explanation of what was done during the service. When I arrived, I was handed a dirty paper to sign without being told what I was agreeing to, other than that the brakes needed to be changed. When the service was finally completed, the car was not washed. I was told I could bring it back if I wanted it cleaned, which felt dismissive. To this day, I still don’t know exactly what work was carried out on my vehicle. This is the first time I’ve ever received such poor service. I have used Barons, Master Cars, and Philwest before, and the difference in professionalism and communication is clear. I expected better from Barons N1 City. Barons N1 City needs to improve transparency in explaining services, ensure documents are presented professionally, and offer basic courtesies like returning a car clean. Customers deserve respect and clarity. UPDATE (24 hours later): I received a call from the dealership today, and unfortunately, they still refuse to take ownership of the issues outlined above. The person who initially dealt with me was Riccardo Naidoo, and the representative who called this afternoon still offered no satisfactory explanation. They resorted to telling me that "if I am interested, an invoice can be sent to me to explain what work was carried out on my car." Utterly disgusting, this follow-up call only reinforced my initial negative experience, showing a systemic lack of accountability and customer care at Barons N1 City.