poor feedback/over promise under deliver

On the 19/03/15 my car would not start. I called barons and spoke to a william who confirmed that my keys needs to be decoded and that they could see to my vehicle on the 20/03/2015 in the morning its now 15:46 no feedback from service rep. After numerous calls the vehicle has only just being pushed onto the floor after standing by them since yesterday afternoon. So by the looks of things I will be without a vehicle for the entire weekend as the service department is not open on weekends.