No response team Barons N1 city

On Tuesday afternoon a technician was sent out to assess the car at my home, the technician advised that the car must be taken to barons. Wednesday morning. At 05:00am the tow truck collected the car. Without any paperwork that was signed from neither my self or the driver I trusted that the car is going to be delivered to barons. Later that day on Wednesday evening I called to ask for feedback on car but to my surprise the car was not even booked in for a technical service and they DID NOT know where the car was., once they found out where the car was, they then booked in the car but knowing barons the car will only be seen to the following day because it was booked in late the day. The next day we called for feedback on the car, they explained to us that it must go through a process and once approved we will be contacted. No one contacted us. After lunch time 2pm we personally went to barons N1 city to find out what is going on with the car? To meet another surprise that no technician worked on the car as of yet. This is where we were promised that the car will be done by the end of the working day, which is 5pm. Hence I asked the questioned why was there a delay in booking in of the car and this lady rep**** to me (with all the attitude she could have towards a customer) the fight is between the us as the customer and the tow truck company as there third party contractors for barons. However in the same discussion she admits that the guy driving the tow truck was a new guy and did not know the procedures fully. I don’t believe it was our mistake given we trusted the technician that came to assess the car at our home and ofcourse organized that the car will be taken into barons on time. As the car is still under guarantee it is barons responsibility as the service provider to ensure that policy and procedures are followed with third party contractors and not the customer’s. because of that mistake of the late booking it sets me back another day with out a car. Furthermore we went back to barons at 4:30 the same day(Thursday afternoon) because it was promised that the car will be done as per the service manager by the end of the day. To get another surprise that the car is NOT done and will be looked at tomorrow because they made a technical mistake and need to look at the car again by striping the Wires of the car. Today is Friday, there as been no feedback no updates from barons. All the while of phoning barons 3-4 times a day because no one gets back to us. It’s understandable if there is a issue with the car ! However as a Volkswagen customer it is expected to get feed back by barons as I do from other Barons dealerships. This is not my first bad encounter with Barons N1 city and I refuse to do business with them however this time barons technical team organized that the car be taken to N1 City. There is no compassion from the team,that it is a Major inconvenience to be with out a car for the week, and at least assist us with the inconvenience. As I think that the team at barons N1 city is unprofessional the way they deal with customers and assumes the ladies can flirt their way in dealing with the customer’s distress is completely *********. The car has been with barons for 4days and we extremely unhappy with the way barons N1 city is dealing with our inconvenience of not having a car whole week. It would be very disappointing and unsatisfactory If the car has to further stay the weekend,because Of past experience I am aware barons prolongs technical work for the new week if booked in on a Friday, or In this case if the car only gets seen too later In the day.

My patience has run out.