Customer service is non existent and pathetic

Once again I am highly disappointed with the service I received from Barons today. Firstly, not is their prices only inflated but they are just not focused on customer service or attempt to satisfy the customer at all. I had called in today to call for a replacement mirror on my left side of the VW Eos I drive. So naturally they ask all your particulars, vin number etc.... just to be told that small mirror (mirror only) costs me R1 110.00. This alone is freaking ridiculous. As desperate as I am, I ask the service consultant at the parts department (Shannon) to order it for me I will come later, which he tells me to come at be there at 2h30pm. I clearly ask him on the telephone will they just be able to put this on the side mirror for me please and ask how much will they charge me for it, He says no nothing, he will sky a technician to put it on quickly as I know it's literally a 5 minute job as I had to put a temp one on so long.

I go and collect the mirror and pay the astronomical amount and just to be told they can't put the mirror on for me. He tells me the tech guy said he can't put it on, my car must be booked in, really for a 5 minute job to put on a mirror. Me being so upset and having another engagement, left fuming. I was so angry and called later to just enquiry by a service consultant by the name of Kyle! I must have my car booked in and it will cost me five hundred and seventy. I said it's ridiculous when I just bought the mirror there now. All he said was, well I can put you through to our Labor / Workshop Manager by the name of Corne. He says well the car must be booked in even though it is a 5 to 10 minute job and he will charge me R280. Really now? How inconsistent can you get and what a ******* these people are when I just bought the mirror by them. They already made 1000% profit snow they want to double charge me on the % profit. How fair is that? This is not the first time I had this problem with this particular branch at N1 city. Their service e Evens has just declined and not gotten any better. I don't even know how much higher I have to go anymore because the manGement staff themselves are non chalant and all they care about is reaching their sales targets. What ever happened to customer service and by doing that, you'll get the customers coming back for more service. No one ha. Altered that yet which I don't get.

The service delivery managers are also not following up on what their line managers are doing and reaching their kpi's because clearly that is not important. I'm disgusted and annoyed at the service that such a huge company is giving. What kind of message are they sending out there?