Barons N1 has no idea about customer service

Good Day

I will make this as quick as I can. To say that the service from N1 city is disgusting would be a compliment. Yesterday the coil pack seems to have gone again(2nd time) on 50 000km. My wife called to get the car in as she stays very close. She was told by the booking clerk that she can only book it in Next week Thursday even though she explained that the car was not going. Culemborg were much more understanding and asked the car to be brought in this morning. The car did not make it that far and VW assist had to have it collected and has now taken it to N1 city. Shavonne mentioned that the procedure on a tow in takes 2-3 days to look at and then needs to be fixed. The fact that this branch has absolutely no empathy from the beginning of this experience just shows how far removed VW has become from their customer. There is clearly a problem with the vehicle and N1 seems to think that all their customers have spare vehicles to carry on with their daily lives.

I am appalled at this experience and yes as the customer, I have the choice on what brand to buy. I guess you can answer the rest of this statement yourself.