Barons charging customers for their mistakes

<p>Hi</p> <p>On the 1st of August I called VW N1 city to enquire about a part. I provided my VIN number and explained in detail exactly what I needed as well as the location of where the part fits on my vehicle. I was told to pay for the part before they can place the order. I then made my way to VW and provided them with the part number that was given to me earlier on in the day. A few days later I got a call from VW saying that the part had arrived only to find out that it was the incorrect part and now needed to once again pay for the new part as it was a special order and cannot be returned.</p> <p>I gave my VIN number, explained where its located and described what it does. Why should I have to be held liable for a mistake made by VW?</p> <p> </p> <p>Today is the 22nd of August and still not a word back from VW.</p>