Bad Service and Service Manager that dies not live out the Barons Values...

My vehicle was booked in fir a service on the 18th June 2021. I arrived at Barons N1 City at 06:03 and was the 3rd vehicle in the queue. At 07:00, when the vehicles were booked were requested to pull into the workshop. My vehicle parked in front at the far right lane. The vehicle that stood 4th in the queue was booked in before my vehicle. I walked over to the Service Manager, Randal who was seated in the corner taking the staff temperatures. I informed him what is happening and to my surprise he told me it's a mistake. This clearly indicates that he was not prepared to address the the staff and my vehicle then booked in after the other vehicle. Since the 3 ladies (Nicole, Sharon and Nadine) that usually book in the vehicles are not at work, it's a real mess and the Service Manager is useless without those ladies. Nadine is at work but at another department. Further to my misery, I received a call to collect my vehicle after the service, there were 3 clients including myself. The lady could not assist any of the clients andbthe security guard attempted to assist. We stood there and I had to call Nadine to assist and give me the keys to my car. The car was allegedly washed but they could have just left it as it was pathetic how is was washed. The Service Manager sat in the corner with his big fat ass on a chair and means absolutely nothing to Barons N1 City in addressing client complaints. I always service my cars at Barons N1 City but that was my last. I have already unsubscribed from your email distribution to me because I want absolutely nothing to do with Barons N1 City Goodwood. Your slogan of putting customers first needs to be installed with your service manager. I will not recommend Barons N1 City to any client!!!