Worst Service Ever

Called Barons last week told them my polo lately sometimes struggles to start or won't start i want them to have a look at it and fix, they go sure no problem mam please have your car here on Monday between 07:00 - 08:00, I get there 07:30 they go sorry we don't have a booking for, I explained to them that i was told to be here today...

Eventually they said oh it's because it's an assessment not a service is why we did not have a booking, so they go fetch a guy from the back to have a look, he asked what the problem was, I explained, he climbed in the car and it started but I explained that the problem is intermittent, he does not even lift the hood and says well we are not going to take your car in because it is starting now so no problem, to me obviously something is wrong and i would rather have it looked at and fixed instead of waiting till i am stuck on the side of the road, so they sent me on my way with my car and refused to take in it for a assessment, and today my car would not start at all had to get towed and the car is now with Le Roux's motor clinic (thank you to them for taking in my car to fix). For the last 5 years I have always taken my car to barons but will never ever ever take my car there again, can't believe they actually refused to take my car in to check what was wrong, pathetic pathetic pathetic never had such bad service from Barons before! what a mission today to get out road side assist book car in and had to uber to work was super late for work when this all could have been prevented if Barons had taking my car in on Monday morning as they were suppose to.