Totally unprofessional client experience

Worst client service from Barons Cape Town I purchased a vehicle end June 2019 from Master Cars. Already incident happened before even buying the vehicle just because another interested person had put a R2000 holding deposit down but without a finance application so potentially I could not buy. I sent in my application within 48 hours of which the sale was then eventually approved to me. I took delivery of the car within days, with a promise to get a spare key as it was not supp**** at the time of delivery. 13 months has passed & still no spare key after lots of phone calls, emails & empty promises. I also had to replace ALL my tyres within 13 months as they were in very poor state for a recently purchased car, only to the excuse from Barons CT is that the car did pass roadworthy so they will not assist in any way. In the mean time I wanted to buy a bakkie so went to Barons (about 3 weeks ago) to get the original purchased car evaluated to see if they can give me a good deal. To my surprise they said they can not buy the car from me as they can not add a proper commission if they will buy the car back and this only 13 months after I have bought the car from them without ANY damage since then. At least I was informed on the 11 August 2020 that a order for a spare key has been placed. Today is 3 September 2020 & still no spare key!! Really really poor client service experienced from Barons Cape Town & from reading all their reviews, it is shocking how the operate.