Poor Service - Barons Woodmead

Good day VWSA,

I am a very disgusted customer of Barons Woodmead.

1. My polo went into Barons Woodmead on the 3/7/2023 for a mayor service which cost +- R14000.00 2. I was requested to leave my vehicle for a second day as the job could not be completed . 3. Two weeks later it had to be towed back to Barons Woodmead for overheating. 4. Another two weeks later the same problem happened that I was stuck on the side of the road and had to be towed again back to Barons Woodmead 5. Third time two weeks later overheating. I was not communicated with or contacted to say they have a problem not knowing what the problem is. I was the one that did all the communication. I eventually contacted the dealer principal who promised to find out and will contact me on 8/9/2023, in getting no response I eventually went to the dealership to find out what was going on. Here comes the big problem I am a 78-year-old female and the client service from Tony da Silva was atrocious . a. He did not introduce himself just pulled up a chair and started attacking me verbally b. I said to him why are they not finding the problem are the technical staff not well equipped c. The reply was if I am not happy with the service, I should uplift my vehicle. d. The scene became ugly as I requested a loan vehicle due to the incompetence of the workshop e. He Tony Da Silva said they will drop off at home or at a rental station and walked me to the door saying they do not need a client like me. I am sorry but I have lost all confidence in VW and Barons due to this young man’s attitude. I cannot trust the workmanship from their dealership. The dealer principal Pieter Kruger did not get involved at all.