NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Barons Woodmead
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Hellopeter has tracked Barons Woodmead across 18 reviews. Barons Woodmead hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Barons Woodmead? Write a review to help others decide.
Recent reviews (2)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2018
Poor customer service at Barons Woodmead
In May 2026, I purchased a Polo Gti from Baon's woodmead and a month into owning the vehicle that had approx 1500km on the clock, i started hearing funny ticking noises emanating from the passenger/dashboard on the passenger side. I alerted the dealership and I was advised to bring the vehicle in for them to fix this abnormality. I duly did this and the dealership claimed to have fixed the issue, a week later i informed the dealership that this noise persisted, once again I was asked to bring the vehicle to the dealership and I did, this time with accompanying videos as I drove the car and this noise was present. The dealerships mechanic drove the vehicle and claimed that there were no noises he could hear and thus nothing can be done. I was unhappy with this feedback and still brought the vehicle back for fixing given that this isnt normal for a new car to have this constant yet intermittent noise that the dealership can't diagnose. For the past 2 days the vehicle had been at the dealership with the same issue, I have taken more videos of the noises and the dealership refuses to assist in the rectification of this issue. I didnt buy a new car to be inconvenienced and drive long distances with persistent noises in the car. The dealerships response is to ignore my requests to engage with management and me stating that they can't continue to seek to do the same thing all the time to resolve an issue for which I have provided video evidence. I do not recreate the noises coming out of the car and it seems that failing this my issue will not be resolved.
1 reviews | Active since Dec 2018
Poor customer service at Barons Woodmead
In May 2026, I purchased a Polo Gti from Baon's woodmead and a month into owning the vehicle that had approx 1500km on the clock, i started hearing funny ticking noises emanating from the passenger/dashboard on the passenger side. I alerted the dealership and I was advised to bring the vehicle in for them to fix this abnormality. I duly did this and the dealership claimed to have fixed the issue, a week later i informed the dealership that this noise persisted, once again I was asked to bring the vehicle to the dealership and I did, this time with accompanying videos as I drove the car and this noise was present. The dealerships mechanic drove the vehicle and claimed that there were no noises he could hear and thus nothing can be done. I was unhappy with this feedback and still brought the vehicle back for fixing given that this isnt normal for a new car to have this constant yet intermittent noise that the dealership can't diagnose. For the past 2 days the vehicle had been at the dealership with the same issue, I have taken more videos of the noises and the dealership refuses to assist in the rectification of this issue. I didnt buy a new car to be inconvenienced and drive long distances with persistent noises in the car. The dealerships response is to ignore my requests to engage with management and me stating that they can't continue to seek to do the same thing all the time to resolve an issue for which I have provided video evidence. I do not recreate the noises coming out of the car and it seems that failing this my issue will not be resolved.
1 reviews | Active since Mar 2024
Poor Customer Service,*********** employees
You have not received bad customer service until you have an encounter with VW Barons, Woodmead. took my car for service, and as usual, they have to provide a lift after dropping off the car and after the service. I received no calls, messages, or updates from the service team regarding any changes to the collection time. I was only contacted at 18:00 that the vehicle was ready for collection late at night while it was heavily raining, which was unsafe and highly inconvenient, especially as I had made other arrangements based on the original expected time, which was 15:00.The lack of proactive communication left me stranded and frustrated, showing a complete disregard for my time and safety. The *********** service advisor by the name of Mpumi and her manager didn't want to take accountability and show any remorse. This experience caused me significant inconvenience and stress. As a customer who expects professional service from an authorised Volkswagen dealership, I am very disappointed
1 reviews | Active since Mar 2024
Poor Customer Service,*********** employees
You have not received bad customer service until you have an encounter with VW Barons, Woodmead. took my car for service, and as usual, they have to provide a lift after dropping off the car and after the service. I received no calls, messages, or updates from the service team regarding any changes to the collection time. I was only contacted at 18:00 that the vehicle was ready for collection late at night while it was heavily raining, which was unsafe and highly inconvenient, especially as I had made other arrangements based on the original expected time, which was 15:00.The lack of proactive communication left me stranded and frustrated, showing a complete disregard for my time and safety. The *********** service advisor by the name of Mpumi and her manager didn't want to take accountability and show any remorse. This experience caused me significant inconvenience and stress. As a customer who expects professional service from an authorised Volkswagen dealership, I am very disappointed