Poor Handling of Customer Concerns

I had an interaction earlier on the phone with the Service Manager which didn’t end well. It was my first time using my spare wheel today after buying the car in 2021. While driving, the other drivers where alerting me that the tyre is shaking, i checked it and decided to go Tiger Wheel to have it inspected. We realised that this spare is not for this model of vehicle also its very old and rust. I’ve had some other issues with the vehicle before , but it never crossed my mind to check the quality of the tyre. I called the VW Baron Woodmead and spoke to the service manager ( Mr T. Da Si***)who was aggressive and rude. Direct words from his mouth were “ its not my fault, i didn’t sell you the car,We do work with tyres here, i dont care if my attitude is dirty , go ahead and escalate this”

Now as a consumer I realised his behaviour is unprofessional and immoral. All i expected was at least him saying he’ll investigate and come back to me. Instead i got a total opposite from a whole Service Manager. This is worrying me as it stains the whole brand and reputation of the Volkswagen company. I am really not happy and would like superiors to intervene.