Barons Woodmead, worse than a ****a shop

Worst experience of my life, it's worse than a ****a shop!!! Firstly I was quoted a Comfortline initially but the same amount was then invoices for a Trendline and sent to VAF at Standard Bank, a mistake that was picked up by the bank, to avoid drama, I accepted the Trendline. At no point was I informed about the "OPTIONAL" service plan, apparently they tried to contact me (No sms, No voicemail, No emails of such). The same salesperson Ronald Mabundza, I was dealing with from the beginning then booked me a 15k service at Princes Benoni or so he claimed. According to Princes Benoni no job card was booked with them then the problem was then picked up that they can't find my service plan. Now I'm told I have to pay cash for something I knew nothing about. Called Barons Woodmead to ask what exactly is going on and I was told they will get back to me- I'M STILL WAITING FOR FEEDBACK like an idiot