AJ
Alyssa J

1 reviews | Active since Sept 2020

13 Sept 2023, 11:41

Worst service!

On 12 September 2023 we went to collect our company vehicle from Toyota. The engine of the Quantum is under the driver and passenger seat. the compartment to the engine was not even clipped close. When opening the engine ,the engine and battery was covered in oil(We were charged for 2 bottles of oil. 1 bottle that went into the engine and the other one that was spilled all over the engine. Should the technician not be held responsible for the bottle that was spilled?). The technician excuse was he was buys with other things and did not have time to stand and make sure that the oil went into the engine properly. The positive pole of the battery was left uncovered and oil all over it, the seat was just placed on top of the open pole of the battery . This is a hazard not only to us ,but to Toyota staff as well! The fuse box cover was missing as well. The front of the vehicle had the empty oil bottle left open and the last of the oil was dripping everywhere. We also received the vehicle back dirty. Toyota telling us that there was no time because the vehicle only came in that mornings ( The vehicle was dropped off by Toyota on the 8th, We were only able to collect the vehicle on the 12th). I spoke to the service manger but not sure what the outcome was. Extremely bad service considering this is the first time I have take the vehicles to Toyota Witbank.

0
Replies (0)