1 reviews | Active since Jul 2016

12 Jan 2017, 11:23

Worse service ever

<p>I recently bought a car from Barloworld GMZambezi in Pretoria for a cash amount of R160,000.00. The car, a Hyundai Sonata 2.4GLS, was then delivered to me in Polokwane as I was not in Pretoria. After driving the car, I realized that it had a leak on the gearbox, and the front left tyre was not stable, especially when you are driving above 80km/h. I reported the matter to them and was asked to bring it back to them for fixing. I did so, and it was brought back to me later , with them saying it is fixed. But when I checked it again, there was nothing done on the car. It was like they just opened it and closed it. I then asked for my money back as I was fed up with their service. Upon my request, I was ****** off R15,000 as transaction cost or whatever their reasons are. Really, I am not blind enough to know that they have to meet monthly targets but not at customers expenses. So I found another car from another dealer, which was also at the same price. I had to add R15,000 that was taken from me by GMZambezi. The manager IVAN, says they won’t pay me back the money, and that I had signed documents saying I am returning the car to them, at a price of R145,000. Of which I wouldn’t have had to sign it had they just fixed the car and delivered as promised.</p>

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Replies (1)
NMI
NMI's reply17 Mar 2017, 14:20
Official

Good day.

Your review has been received and has been forwarded to the relevant management, who will be in contact to resolve.

Regards,