Where is the back up service?

I do not understand why it is always a mission to book a service with Barloworld Ford Tyger Valley.

I called Barloworld Ford Tyger Valley on Monday at 11:00, spoke to the receptionist I explained my car needs to be booked in for a service , she said that she will put me through to the service department. The phone just rang, no one answered , so the receptionist answered again , said that there is no answer , but she will take my details and some one will be in contact with me soon.

It is now Wednesday and still no contact from Barloworld Ford Tyger Valley.

I do not understand this , When a person wants to buy a car , and send you an email you are quick to call back or respond, but when we want the after sale service its a different story.

I am in the process of looking to buy a new car , but with the way that the back up service gets treated at Barloworld Ford Tyger Valley , I will definitely need to consider an alternative car dealer .